We Believe in Your Satisfaction
At Wictor.com.pk, we are dedicated to providing you with the best shopping experience. If you’re not completely satisfied with your purchase, we’re here to help.
1. Return Window
You have “14 days” from the date of delivery to return or exchange eligible items.
2. Eligibility for Returns and Exchanges
To be eligible for a return or exchange, your item must be:
– Unused and in the same condition that you received it.
– In its original packaging.
– Accompanied by the receipt or proof of purchase.
3. Reasons for Return
We accept returns for the following reasons:
– The item is defective or damaged.
– The item does not match the description or photos.
– Wrong item received.
– Change of mind (return shipping cost will be borne by the customer).
4. Process for Returns and Exchanges
1. Contact Us: Email us at wictorsdotcom@gmail.com or call us at +923219655177 to initiate the return or exchange process.
2. Complete the Form: Fill out the return/exchange form included in your package or download it from our website.
3. Package Your Item: Securely pack the item along with the completed form and proof of purchase.
4. Ship the Item: Send the package to our returns department at Peoples Colony Faisalabad.
6. Refunds
Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund. If approved, we will initiate a refund to your original method of payment within 10 business days. Please note that original shipping costs are non-refundable.
7. Exchanges
If you need to exchange an item for a different size or color, please contact us to reserve the new item before returning the original. Exchanges are subject to availability.
8. Return Shipping Costs
Defective/Damaged Items: We will cover the return shipping costs.
Change of Mind: You will be responsible for paying the return shipping costs.
9. Contact Us
If you have any questions about our return and exchange policy, please contact us at:
– Email: wictorsdotcom@gmail.com
– Whatsapp: +923219655177