Delivery & Returns Policy for Wictor in Pakistan

At Wictor, we are committed to providing our customers with efficient and reliable delivery services. Below are the details of our delivery options, along with our returns policy to ensure a smooth and hassle-free shopping experience.

Delivery Options

We offer several delivery services to meet your needs, whether you prefer a budget-friendly option or a faster delivery:

Standard Shipping

1. Delivery Time: 4 to 5 working days
2. Cost: Rs. 250
3. Description: Our standard shipping service is the most affordable option, with a delivery window of 4 to 5 working days. It is ideal for regular orders and provides a reliable and cost-effective way to receive your items.

Express Delivery

1. Delivery Time: 1 to 2 working days
2. Cost: Rs. 400
3. Description: If you need your order urgently, our express delivery service is the fastest option. With delivery in just 1 to 2 working days, this service is perfect for those who require quick and efficient shipping.

Premium Delivery

1. Delivery Time: Self-Collection from Cargo Office or Bus Stand
2. Cost: Rs. 400
3. Description: Our premium delivery option provides the flexibility of self-collection from a cargo office or bus stand. This option allows you to pick up your package at your convenience. It is particularly useful if you prefer to collect your order directly rather than waiting for home delivery.

Large Parcel Delivery

1. For: Retailers or Wholesalers
2. Delivery Time: Dependent on order confirmation after a call
3. Cost: Varies based on order size
4. Description: This service is specifically designed for retailers or wholesalers who have large orders. The delivery time and cost will be confirmed after our customer service team contacts you, taking into account the size and quantity of the order.

Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you can return the items under the following conditions:

Eligibility for Returns:

• Returns are accepted within 7 days from the date of delivery.
• The item must be in its original condition, unused, and in the original packaging.
• Any products that are damaged or missing parts (unless due to our error) are not eligible for return.

Return Process:

• To initiate a return, please contact our customer service team by email or phone.
• Our team will guide you through the process and provide the necessary return instructions.
• Once we receive the returned item, we will process the refund or replacement, depending on your preference.

Return Shipping Cost:

• Return shipping costs will be the responsibility of the customer unless the return is due to a product defect or our error.

Refund Policy:

• Refunds will be processed to the original payment method within 7 to 10 business days after we receive the returned product.
• If you choose a replacement, we will send the new item as soon as possible, based on stock availability.

Additional Information:

If you encounter any issues with delivery or returns, please contact our customer service team for assistance. We are dedicated to ensuring that you have a positive experience with Wictor.

At Wictor, customer satisfaction is our top priority. We work hard to offer efficient delivery services and a straightforward return process, so you can shop with peace of mind. If you have any questions or need help, feel free to reach out to us!