Frequently Asked Questions (FAQ)

1. What payment methods do you accept?

We accept the following payment methods:
– COD
– 1 Link / Visa
– Jazz Cash
– Easy Paisa

2. How can I track my order?

Once your order is shipped, you will receive an email or Message with a tracking number. You can use this number to track your order on our website or through the carrier’s tracking page.

3. What is your return policy?

We offer a 14-day return policy for eligible items. For detailed information, please refer to our (Return and Exchange Policy) page

4. How long does shipping take?

Shipping times vary based on your location and the shipping method chosen at checkout. Typically, orders are delivered within 4-5 business days. Please note that during peak seasons, shipping may take longer.

5. Do you ship internationally?

Yes, we ship to select international locations. Please refer to our (Shipping Policy) for more information on international shipping rates and delivery times.

6. How do I contact customer service?

You can contact our customer service team via:
– Email: wictorsdotcom@gmail.com
– Phone: +923219655176
– Live Chat: Available on our website during business hours

7. Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible. Once your order has been processed or shipped, we may not be able to make changes.

8. What should I do if I receive a defective or incorrect item?

If you receive a defective or incorrect item, please contact our customer service team within 7 days of receiving your order. We will provide instructions for returning the item and arrange for a replacement or refund.

9. How do I use a promotional code?

To use a promotional code, enter it in the designated field at checkout. The discount will be applied to your order total before payment.

10. Are your products eco-friendly?

We are committed to sustainability and offer a range of eco-friendly products. Look for the eco-friendly badge on product pages to identify these items.

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